Lead HVAC Service Technician

Company: Kalamazoo Mechanical, Inc.
Location: Kalamazoo
Posted on: April 7, 2026

Job Description:

Lead HVAC Service Technician Lead HVAC Service Technician About the Role Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team's performance, training, and culture. This is a working leadership role — not a desk job. You'll be the go-to technical authority , mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field. Core Responsibilities Technical Leadership & Field Support * Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues * Provide real-time troubleshooting support when technicians are stuck * Consult on repair vs. replace decisions with technicians, sales, and leadership * Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration * Provide technical consultation to construction and fast-track teams to overcome field challenges Training, Coaching & Mentorship * Train and mentor service technicians through: * Ride-alongs * 1:1 technical coaching sessions * Real-world, on-the-job training * Maximize learning through live jobs , not classroom-only training * Identify skill gaps and proactively address them * Foster technician confidence, accountability, ownership, and professionalism Team Development & Culture * Ensure team cohesion, alignment, and morale * Foster and sustain a strong customer service culture * Model professionalism, craftsmanship, and safety excellence * Participate in call monitoring and feedback to improve service quality * Actively set the tone for a lean, high-performance service team positioned for growth Hiring & Capability Assessment * Participate in interviewing, testing, and evaluating new service technician candidates * Accurately assess technician capabilities and skill levels * Provide input on hiring, promotions, and development pacing Cross-Functional Collaboration * Coordinate with: * Dispatcher, Admin & Office Team * Project Managers * Leadership team * Consult on system design, serviceability, and long-term performance implications Required Qualifications * 10 years experience as a commercial service technician in HVAC/R * Recognized technical expert within commercial HVAC/R * Strong working knowledge of: * RTUs, boilers, furnace/AC, AHU, pumps, fans * Commercial refrigeration * Web-based and standalone controls * Engineering-minded problem solver who understands systems, not just components * Exceptional troubleshooting ability under pressure * History of teaching, coaching, and developing others, & natural desire to do so * Strong communication skills — calm, clear, and respected * Safety-conscious * Clean driving record Preferred Experience & Traits * Strong working knowledge of: * Chillers, cooling towers * Hot side food service equipment * HVAC Installation & construction experience Compensation & Benefits * Salaried Position: $115,000 - $135,000 * (Equivalent to $55-$65/hr; final offer based on experience) * Company vehicle * Signing or Relocation bonus available and negotiable * 401(k) with automatic 3% company contribution (no employee contribution required) * Profit sharing (historically 6%-9% of pay, paid annually) * 100% employer-paid health insurance * HSA & FSA options * Paid time off * No on-call obligation * Employee referral program Compensation details: 115000-135000 PIaad08e5c6b0d-29400-40160066

Keywords: Kalamazoo Mechanical, Inc., Elkhart , Lead HVAC Service Technician, Engineering , Kalamazoo, Indiana