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Assistant Branch Manager (Float) Indiana Locations

Company: INOVA Federal Credit Union
Location: Elkhart
Posted on: January 8, 2021

Job Description:

INOVA Federal has an Assistant Float branch Manager position available in Elkhart, Indiana. Come join our team of professionals!Role SummaryTo provide quality service to internal and external members. This position is responsible for directly supervising the day-to-day activities of a full-service branch office. Ensures prompt, efficient, and courteous service to members. Also responsible for the branch sales goals and growth.Branch Operations & Security

  • Ensure that all vaults, cash drawers, ATM's and doors are secure each day. All Credit Union keys and member info kept secure at all times.
  • Adhere and enforce the Cash Control Policy and its procedures.
  • Oversee daily branch operations and ensure that a professional image is being consistently exercised.
  • Schedule Staff during peak hours for coverage during busy times.
  • Monitor Cash Services and Member Service operations.
  • Maintain a smooth functioning department and highly motivated, well-trained staff.
  • Ensure that branch is in compliance with federal laws and regulations.
  • Identifying and coaching staff to uncover fraud checks and exercise fraud check prevention.
  • Complete monthly branch and ATM audit checklist.
  • Participate in annual compliance courses.
  • Ensure that staff adhere to INOVA policy and proceduresBranch Production
    • Meet branch share and loan production goals based on budget
    • Ensure that MSS and CSR goals are met or exceeded each month for referrals and CUSO's
    • Meet Branch Manager specific goals assigned.Coaching & Productivity
      • Monitor and coach for performance. Praise on strengths and coach for success on weaknesses.
      • Hold staff accountable for production goals and errors.
      • Verify referrals on a regular basis.
      • Coach on how to "Ask for the business" and not order take.
      • Sit with CSR & MSS staff to listen and uncover areas in which they need coaching.
      • Role play/Take turns answering member calls to lead by example for MSS staff.
      • Hold CSR Supervisor and Sr CSR accountable for monthly productivity.
      • Document coaching productivity, concern and praises in Paycor on a monthly basis.
      • Hold regular meetings with branch staff as a group and one-on-one.Member Service
        • Ensure staff is answering member calls when not with a member.
        • Maintain a service level with all staff to "thank" the member for their business.
        • Ensure staff understands that uncovering member needs and asking for the business is good Member Service.
        • Address member and employee satisfaction issues promptly.
        • Use INOVA standards with internal and external members.
        • Ensure staff is monitoring Live Chat and SilverCloud
        • Business - ManagementSkills & Proficiencies:
          • Communication Skills Level 4 - Advanced. Proficient to work independent and train others.
          • Computer Skills Level 3 - Intermediate. Up to 5 years and can work with little assistance.
          • Customer Service Skills Level 4 - Advanced. Proficient to work independent and train others.
          • Internet Skills Level 4 - Advanced. Proficient to work independent and train others.
          • Leadership Level 4 - Advanced. Proficient to work independent and train others.
          • Mathematics Level 4 - Advanced. Proficient to work independent and train others.
          • MS Excel / Lotus Spreadsheets Level 4 - Advanced. Proficient to work independent and train others.
          • Organizational Skills Level 4 - Advanced. Proficient to work independent and train others.
          • Telephone Skills Level 4 - Advanced. Proficient to work independent and train others.
          • Writing Skills Level 4 - Advanced. Proficient to work independent and train others.Supervisory Responsibilities
            • Manager - Manages subordinate supervisors who supervise employees within the department/unit. Responsible for overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organizational policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.INOVA Federal Credit Union promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.

Keywords: INOVA Federal Credit Union, Elkhart , Assistant Branch Manager (Float) Indiana Locations, Executive , Elkhart, Indiana

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