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Patient Representative and Risk Analyst - Risk Management - Beacon Health System (Finance)

Company: Beacon Health Systems
Location: Elkhart
Posted on: April 6, 2021

Job Description:

Patient Representative and Risk Analyst - Risk Management - Beacon Health System (Finance) JOB SUMMARY Directly reports to the BHS Director, Risk Management. Under the guidance of the BHS Director of Risk Management, the Patient Representative/Risk Analysist will work as part of the Risk Management team to further Beacon Health System's goals to reduce, mitigate, and strive to eliminate harm to patients and visitors, while protecting the interests of the health system. The Patient Representative/Risk Analyst functions as the administrative representative for patients, patient's their families, or visitors who have complaints or grievances, concerns or questions regarding the services provided by Beacon Health System entities. Serves as a risk management resource and centralized hub for all leadership, associates, and providers at all Beacon Health System entities. Assists in identifying problems, facilitating solutions, and is a conduit for communications through to the resolution of issues. Utilizes investigational/research and non-judgmental skills to mitigate and resolve issues. Performs and/or assists in the investigation of incidents and/or lost/missing/broken items throughout the hospitals and offices. Serves as an expert resource for entry of information the electronic incident/complaint system for all leadership and associates. Can provide additional education as necessary. Ensures the Director of Risk Management or appropriate leadership are aware of patient issues/concerns, any potential compensable events, and any recommended process changes through the collection and analysis of data, and provides summary reports as needed. MISSION & VISION Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.Vision: Our vision is to achieve: Innovative health care and well-being services of the highest quality at the greatest value Easy access and convenience Outstanding patient experiences Ongoing education involving physicians, patients and the community JOB SPECIFICATIONS Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through successful completion of a Bachelor's Degree in a health related field or business. Preference of one to three years of one or more of the following: patient relations, advocacy, ombudsman, case management, or social work experience in a health care setting. Training or experience in conflict management or de-escalation techniques preferred. Knowledge of medical terminology preferred. Knowledge & Skills Preferable knowledge of how the healthcare business functions, how patient care is delivered and what types of patient problems exist in a hospital or outpatient environments to evaluate and understand interpret clinical information. Demonstrates well developed communication skills, orally and in writing, to enable strong interpersonal interaction and communicate sensitive issues with patients, family, physicians, Beacon associates, providers, and administration. Requires a high level of non-judgmental, analytical, and problem solving skills to evaluate patient/family requests, concerns, and incidents through to resolution. Utilizes excellent listening, and verbal and written communication skills. Demonstrates the ability to do research and review a medical record and glean information to make decisions based on facts. Demonstrates a high degree of independence, integrity, accountability, confidentiality, and good listening skills in responding to the requests of patients, while also protecting the entity's reputational, financial, and customer service interests. Demonstrates a high level of knowledge of the dynamics customer service and service recovery techniques. Demonstrates the ability to provide a variety of risk management related information and education to associates as needed. Requires ability to maintain strict confidentiality of all information utilized within department. Demonstrates knowledge of and a commitment to Beacon Health System's mission and values and the organization's and department's goals. Working Conditions Works in an office and patient care environment. May need to work during an early morning, evening and/or weekend as determined by department or organizational needs. Ability to travel as needed. Physical Demands Requires the physical ability and stamina to perform the essential functions of the position.

Keywords: Beacon Health Systems, Elkhart , Patient Representative and Risk Analyst - Risk Management - Beacon Health System (Finance), Executive , Elkhart, Indiana

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