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Information Technology Infrastructure Manager

Company: Commodore Homes LLC
Location: Elkhart
Posted on: November 16, 2021

Job Description:

The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of the IT infrastructure.

Areas of responsibility
The Infrastructure Manager is responsible for several areas:
Technical Expertise
Staff management
Vendor management
Standards and procedures
Strategy
Monitoring and reporting

Technical Expertise

Deep technical knowledge of networks, servers, workstations, and enterprise architecture is required. Not only will the role require managing people, projects, and processes, but at any point the IT Manager must be a technical expert to resolve simple to complex issues.

Staff management The Infrastructure Manager typically oversees staff in three functional areas:
1. Networking
The Infrastructure Manager will manage the staff and equipment that handles switching, routing, and in some cases perimeter devices (firewalls).
2. Servers
The Infrastructure Manager must have a good understanding of server technologies and the server team. This normally includes:
Operating systems
Physical and virtual servers
Storage and backups
Disaster recovery
3. IT Support
The Infrastructure Manager will oversee the help desk and ensure that the platform is the fastest and easiest way to get help and for requests to be resolved efficiently and in a timely manner.

Vendor management In most IT organizations, the staff works with external vendors to support hardware and software. The Infrastructure Manager is responsible for establishing strong partnerships with those vendors to set clear expectations. This includes:
Negotiating access agreements
Establishing service level agreements (SLAs)
Ensuring contracts are in place to support the services provided by the infrastructure team

Standards & procedures A very important role of the Infrastructure Manager is to ensure that standards and procedures are in place for the work of his or her team. This includes establishing, writing, and distributing governance and enforcing the governance that's already in place.
Technology infrastructure is inherently complex. This complexity is best mitigated by establishing standard ways of work that ensures the technical teams work together in a consistent manner. Although it may seem the opposite, standard procedures actually enable the organization to be more agile and more adaptable to change.

Monitoring & reporting

Without proper metrics and monitoring, this can quickly become the opinion that senior leadership has of the Infrastructure Manager. The Infrastructure Manager needs to:
Put a strong monitoring system in place
Produce standard reports on the status of the infrastructure
Regularly communicate what they are doing and how their work relates to the success of the organization
By doing this, the Infrastructure Manager can bring visibility into work that happens 'behind the scenes' when compared with the rest of the organization.

Responsibilities :
Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction
Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
Ensure system performance and SLA's are met
Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
Implement IT continuous improvement programs
Lead IT asset management team to ensure assets full lifetime cycle value is achieved
Manage strategic relationships with key IT product and service providers
Provide in depth technical expertise for both tactical and operational initiatives
Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Analyse and predict trends and develop long range plans designed to maintain cost effectiveness
Participate in IT strategy planning activities
Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business
Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
Work closely with project team members line managers for time allocation and prioritisation
Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Participate in the budget process
Occasional travel to Europe required
Skills:
At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
Must have experience and expertise with Microsoft Active Directory, DNS, DHCP, and Hyper-V
Must have experience with managing complex networks, specifically Cisco related
Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
Strong management and people development skills
Understanding of ITIL practices
Ability to think logically and demonstrate strong analytical and problem solving skills
Ability to manage internal and external projects from inception to completion
Expertise in setting and managing customer expectations
Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
Ability to develop and deliver projects using leading edge technologies
Experience implementing packages and working with vendors
Excellent oral and written communication skills

Keywords: Commodore Homes LLC, Elkhart , Information Technology Infrastructure Manager, Executive , Elkhart, Indiana

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