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Information Technology Infrastructure Manager

Company: Commodore Homes LLC
Location: Elkhart
Posted on: November 16, 2021

Job Description:

The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of the IT infrastructure.

Areas of responsibility The Infrastructure Manager is responsible for several areas:

  • Technical Expertise
  • Staff management
  • Vendor management
  • Standards and procedures
  • Strategy
  • Monitoring and reporting
    Technical Expertise
    Deep technical knowledge of networks, servers, workstations, and enterprise architecture is required. Not only will the role require managing people, projects, and processes, but at any point the IT Manager must be a technical expert to resolve simple to complex issues.

    Staff managementThe Infrastructure Manager typically oversees staff in three functional areas: 1. Networking The Infrastructure Manager will manage the staff and equipment that handles switching, routing, and in some cases perimeter devices (firewalls). 2. Servers The Infrastructure Manager must have a good understanding of server technologies and the server team. This normally includes:
    • Operating systems
    • Physical and virtual servers
    • Storage and backups
    • Disaster recovery 3. IT Support The Infrastructure Manager will oversee the help desk and ensure that the platform is the fastest and easiest way to get help and for requests to be resolved efficiently and in a timely manner.
      Vendor managementIn most IT organizations, the staff works with external vendors to support hardware and software. The Infrastructure Manager is responsible for establishing strong partnerships with those vendors to set clear expectations. This includes:
      • Negotiating access agreements
      • Establishing service level agreements (SLAs)
      • Ensuring contracts are in place to support the services provided by the infrastructure team
        Standards & proceduresA very important role of the Infrastructure Manager is to ensure that standards and procedures are in place for the work of his or her team. This includes establishing, writing, and distributing governance and enforcing the governance that's already in place. Technology infrastructure is inherently complex. This complexity is best mitigated by establishing standard ways of work that ensures the technical teams work together in a consistent manner. Although it may seem the opposite, standard procedures actually enable the organization to be more agile and more adaptable to change.
        Monitoring & reporting
        Without proper metrics and monitoring, this can quickly become the opinion that senior leadership has of the Infrastructure Manager. The Infrastructure Manager needs to:
        • Put a strong monitoring system in place
        • Produce standard reports on the status of the infrastructure
        • Regularly communicate what they are doing and how their work relates to the success of the organization By doing this, the Infrastructure Manager can bring visibility into work that happens 'behind the scenes' when compared with the rest of the organization.
          • Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction
          • Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
          • Ensure system performance and SLA's are met
          • Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
          • Implement IT continuous improvement programs
          • Lead IT asset management team to ensure assets full lifetime cycle value is achieved
          • Manage strategic relationships with key IT product and service providers
          • Provide in depth technical expertise for both tactical and operational initiatives
          • Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
          • Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
          • Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
          • Analyse and predict trends and develop long range plans designed to maintain cost effectiveness
          • Participate in IT strategy planning activities
          • Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business
          • Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
          • Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
          • Work closely with project team members line managers for time allocation and prioritisation
          • Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
          • Participate in the budget process
          • Occasional travel to Europe required Skills:
            • At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
            • Must have experience and expertise with Microsoft Active Directory, DNS, DHCP, and Hyper-V
            • Must have experience with managing complex networks, specifically Cisco related
            • Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
            • Strong management and people development skills
            • Understanding of ITIL practices
            • Ability to think logically and demonstrate strong analytical and problem solving skills
            • Ability to manage internal and external projects from inception to completion
            • Expertise in setting and managing customer expectations
            • Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
            • Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
            • Ability to develop and deliver projects using leading edge technologies
            • Experience implementing packages and working with vendors
            • Excellent oral and written communication skills

Keywords: Commodore Homes LLC, Elkhart , Information Technology Infrastructure Manager, Executive , Elkhart, Indiana

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