Hospital Director of Operations, Veterinary Medicine
Company: Ethos Veterinary Health
Location: Fort Wayne
Posted on: May 2, 2025
Job Description:
The Northeast Indiana Veterinary Emergency & Specialty Hospital
(NIVES) has provided the highest level of specialized small animal
health care to our community since 2004. We grew out of a
well-established, AAHA accredited, primary care clinic originally
started in this location in 1967. Over the past 20 years, we have
grown into one of the largest small animal emergency and specialty
hospitals in the state. Our facility offers services in cardiology,
internal medicine, surgery, and emergency and critical care. We
have a team of board-certified specialists and emergency doctors
committed to providing quality care to all patients. In 2015, NIVES
became the only veterinary hospital in the state of Indiana to be
certified as a Level II Critical Care Facility. This certification
deems our hospital qualified to care for and treat even the most
life-threatening cases. Our advanced diagnostic capabilities allow
our doctors to diagnose and treat complicated medical conditions.
These diagnostics include digital radiography, ultrasonography,
electrocardiography, and computed tomography (CT).
We are proud to share that NIVES was recognized on Newsweek's list
of Americas Best Animal Hospitals 2025. If you're passionate about
veterinary medicine and want to be part of something special, now
is the perfect time to join a top-rated hospital making a real
impact! As our Hospital Director of Operations, you'll be the go-to
person for driving success in an entrepreneurial environment,
partnering with our talented medical team, and reporting directly
to Ethos Specialty/ER leadership. You'll be the heart of our
hospital's operations-leading, motivating, and growing our amazing
team, all while making data-driven decisions to ensure both
clinical and financial success.
What's in it for you?
- A competitive salary range of $120,000 - 150,000k depending on
experience and skill level
- Annual profit-sharing bonus plan
- Comprehensive Benefits package that offers paid time off and a
401k match
- The Company is committed to supporting the professional
development of its Hospital Directors by facilitating access to
Continuing Education (CE) opportunities to encourage ongoing growth
and learning.
Job Duties Leadership:
- Directly oversee all operations and business activities,
leading team members across all departments with enthusiasm and
purpose.
- Partner effectively and collaboratively with the Medical
Director, who plays a key role in hospital management and ensuring
high-quality patient care.
- Demonstrate a strategic orientation by translating vision into
actionable plans, managing operations effectively to achieve
objectives.
- Direct the leadership team collaboratively, facilitating
resolution of issues and driving growth within the hospital.
- Organize and conduct engaging staff meetings, regularly meeting
with managers to evaluate and plan for the welfare of the practice
while attending corporate meetings.
- Consciously shape a positive hospital culture based on trust
and teamwork, catering to the needs of our clients and referring
veterinarians.
- Oversee recruitment, interviewing, and hiring of staff in
conjunction with the Medical Director, ensuring we attract top
talent.
- Monitor employee competence and effectiveness through manager
feedback and observation, conducting performance and salary reviews
while overseeing disciplinary actions and terminations.
- Collaborate on the recruitment, interviewing, contract
negotiation, and hiring of doctors with the Medical Director to
maintain our high standards of care.
- Work closely with the Medical Director to establish optimal
medical care while maintaining the hospital's positive financial
health.
- Exhibit a calming, humble, and teachable attitude, effectively
addressing decisive change throughout the hospital.
- Be passionate about providing resources, support, and
supervision for hospital staff, fostering an incredibly positive
and forward-moving culture. Strategic Orientation:
- Develop an in-depth understanding of the local market and build
strong relationships with referring general practice veterinarians
to grasp their needs.
- Understand, participate in, and support planned marketing
events and programs, ensuring that the hospital staff utilizes
marketing tools effectively.
- Identify and execute short- and long-term plans for growth,
including new service additions, recruitment of key team members,
pricing strategies, space optimization, and equipment acquisitions.
Financial Analysis & Planning:
- Take charge of accounting and finance processes within the
hospital, creating annual operating budgets aimed at revenue growth
and profitability.
- Lead hospital financial activities with monthly reviews of
financial statements and implement corrective actions as
needed.
- Apply continuous improvement principles to financial and
operating processes, fostering a feedback loop with doctors and
staff.
- Own the P&L and ensure that financial results meet and
exceed expectations.
- Review accounts receivable for proper and timely
processing.
- Handle payroll processing biweekly, ensuring accuracy and
efficiency. Business Operations:
- Be an inspirational and motivational leader, driving results
across all business elements by setting goals and evaluating
progress.
- Help each team member develop a deep understanding of the
mission, vision, and values, aligning their work with business
goals that drive our success.
- Partner effectively with Ethos and technology providers to
enhance hospital activities and improve client and veterinarian
experiences.
- Direct growth activities to support business objectives,
providing thought leadership, coaching, and mentoring to elevate
the entire team's performance and productivity.
- Understand lean principles, identifying and executing
opportunities to improve processes and create efficiencies.
- Administer and review non-medical client complaints, ensuring
swift resolution.
- Oversee billing processes, including calculations of discounts
and special accounts.
- Ensure client flow is smooth, guaranteeing that clients and
patients are treated professionally, timely, and competently.
Ideal Candidates will possess the following attributes:
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching,
and inspiring others.
- Ability to roll up your sleeves and get things done with
enthusiastic participation, including flexible and irregular hours
and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint,
and Outlook. Qualifications:
- 3+ years of Director level leadership with progressive
operational management experience with a record of success,
including experience managing P&L of similar site revenue;
10-20 million
- Dyad partner experience with a medical leader ideal, but not
required
- Direct leader support with at least 5 direct reports
- MBA preferred, but not required
- Veterinary experience preferred, but not required
Ethos Veterinary Health is at the forefront of innovation and
world-class medicine. As the premier network of over 140 specialty
and emergency hospitals across North America, Ethos brings together
a dedicated community of more than 1,500 specialized doctors
providing care for nearly 2 million pets annually. The integrated
and collaborative network of veterinary professionals utilize
state-of-the-art technology and a scientific, evidence-based
approach to deliver compassionate, unparalleled care and rewarding
careers. Committed to revolutionizing veterinary medicine, Ethos
sets the standard in veterinary excellence. Discover more at
EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program
including medical, dental, vision, a 401k with employer match, and
paid time off (including sick time) for all eligible employees. The
team can provide more information about compensation and benefits
for your specific location during the process. For positions based
in Colorado, Ethos Veterinary Health provides eligible employees
with paid sick and safe leave and public health emergency leave in
accordance with the requirements of Colorado's Healthy Families and
Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. Pursuant to the San
Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative
for Hiring Ordinance, and any other state or local hiring
regulations, we will consider for employment any qualified
applicant, including those with arrest and conviction records, in a
manner consistent with the applicable regulation.PM19
9703716
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Keywords: Ethos Veterinary Health, Elkhart , Hospital Director of Operations, Veterinary Medicine, Executive , Fort Wayne, Indiana
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