Patient Registration Technician - Full Time - Dental CET
Company: Family Health Care Center Of Kalamazoo
Location: Kalamazoo
Posted on: April 3, 2026
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Job Description:
Customer Experience Technician - We Serve. We Grow. We Achieve.
Looking to fill: Full Time MISSION: To provide clinical excellence
with outstanding patient experience while ensuring that all members
of the community have access to quality, comprehensive,
patient-centered health care. COMPANY INFORMATION: As a federally
qualified health center (FQHC) we serve all people with quality
healthcare, dignity, and respect. We envision a seamless health
care delivery system that is proactively responsible for the
medical, dental and psychosocial needs of underserved individuals,
children and families residing in Kalamazoo County. POSITION
SUMMARY: Greets and assists in the registration of patients by
providing outstanding quality care to the population served.
Verifies patient information, schedules appointments, and collects
payments. Accurately enters demographic and insurance/billing
information in a timely manner and understands the impact to the
patient and organization when missing or inaccurate information is
entered. When identified, refers patients to Financial Counselor
for financial assistance. Possess the ability to multi-task and
quickly recall specific provider requirements for scheduling. The
position is located in a high traffic, high volume area, the ideal
candidates will be able to focus on such environments. Other duties
as assigned. DUTIES AND RESPONSIBILITIES: As the Center’s first
point of contact the Customer Experience Technician will skillfully
communicate with patients in person and over the phone by quickly
screening calls and routing patients to the proper department or
person. Collects current patient demographic information such as
name, address, age, persons to notify in case of emergency, and
individual or insurance company responsible for payment of bill.
Understands how to use the functions and features of the individual
telephones, as well as the functions and features of the facility
switchboard and other computer systems. Performs filing and
insurance research. Explains Family Health Center's regulations
regarding payment of accounts. Assists with patient flow and
schedules medical appointments, while using department approved
scripting to communicate effectively and consistently with
patients. Responsible for collecting payments and issuing receipts
to patients. Tallies receipts and monies at the end of the shift.
Understands and complies with the Center's policies governing cash
receipts and balance sheet requirements. Maintains confidentiality
and complies to HIPAA regulations in written and oral situations
Oversees the patient waiting area, coordinates patient movement,
and reports problems or irregularities to the Manager or other
appropriate managers and directors. Participates in the employee
scheduling rotation process in order to provide proper, weekend and
evening coverage of the front desk and call center functions. When
applicable, the Customer Experience Technician will provide
center-wide translation assistance for the Center's non-English
speaking patients Other duties as assigned. TYPICAL WORKING
CONDITIONS: The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is
usually quiet. TYPICAL PHYSICAL DEMANDS: While performing the
duties of this Job, the employee is regularly required to sit; use
hands to finger, handle, or feel. Must be able to talk or hear. The
employee is occasionally required to stand; walk and reach with
hands and arms. The employee must occasionally lift and/or move up
to 10 pounds. Specific vision abilities required by this job
include close vision, color vision and ability to adjust focus.
QUALIFICATIONS: To perform this job successfully, an individual
should possess basic computer skills and possess the aptitude to
learn additional software as introduced into the job. Manages
difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets commitments.
Speaks clearly and persuasively in positive or negative situations;
listens and gets clarification; Responds well to questions;
Participates in meetings.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: High school diploma
or general education degree (GED) required. Medical Administrative
Assistant certification preferred. Prefer two plus years of
experience in a healthcare setting; or equivalent combination of
education and experience. Bilingual (English and Spanish) desired.
Family Health Center has the right to modify the duties and
functions of the job description based on the needs of the
organization.
Keywords: Family Health Care Center Of Kalamazoo, Elkhart , Patient Registration Technician - Full Time - Dental CET, Healthcare , Kalamazoo, Indiana
