ElkhartRecruiter Since 2001
the smart solution for Elkhart jobs

Associate Team Leader

Company: H&R Block
Location: Elkhart
Posted on: April 10, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Elkhart , Associate Team Leader, Hospitality & Tourism , Elkhart, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Seasonal Retail Associate
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Mishawaka
Posted on: 04/20/2021

Wireless Retail Sales Associate W2678 Osl Retail Services [Apply]
Description: Overview WIRELESS SALES ASSOCIATE MOBILE
Company: OSL Retail Services Inc
Location: Mishawaka
Posted on: 04/20/2021

PT Retail Merchandiser Rutland, Vt Retail Execution East [Apply]
Description: We are sure a lot of companies are trying to
Company: Retail Execution East LLC
Location: Mishawaka
Posted on: 04/20/2021


Line Cook - Flexible Hours
Description: Role OverviewOur Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in (more...)
Company: Chili's
Location: Kokomo
Posted on: 04/20/2021

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it rsquo s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn rsquo t miss a beat. (more...)
Company: Army National Guard
Location: Kokomo
Posted on: 04/20/2021

Pizza Hut Server
Description: Working at Pizza Hut is about making hungry people happy. It's about having fun, making new friends
Company: Pizza Hut
Location: Kokomo
Posted on: 04/20/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Kokomo
Posted on: 04/20/2021

Dishwasher
Description: We are looking for dishwashers to join our team at Kalamazoo College. Enjoy: flexible
Company: Creative Dining Services
Location: Battle Creek
Posted on: 04/20/2021

Food Service Worker/Cashier Chartwells K12 Immediate Hire [Apply]
Description: Posted Date Mar 10, 2021 We Make Applying Easy
Company: Chartwells K12
Location: Kokomo
Posted on: 04/20/2021

Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...)
Company: Speedway LLC
Location: Mishawaka
Posted on: 04/20/2021

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Elkhart RSS job feeds