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Customer Service Clerk

Company: Valeo
Location: Elkhart
Posted on: September 16, 2022

Job Description:

Description - External*Join Valeo's teams specialized in the automotive aftermarket, and revolutionize customer relations through digital solutions! *As a customer service representative, you are responsible for the end-to-end order fulfilment process to meet customers' needs including, but not limited to, taking and entering orders, billing, answering customer questions, processing returns, and solving customers' concerns or dissatisfactions.*Your responsibilities....** Check incoming order in appropriate system -- current system is shared email account* Check parts availability* Enter orders according to parts availability* Processing orders* Send confirmation to the customer that order was processed* Oversee orders to ensure progress to meet delivery dates* Billing using appropriate payment method* Answer customer questions and concerns* Solve customer concerns or dissatisfactions* Follow standards and work instructions* Enters data in required systems accurately* Maintain highest security protocols to keep sensitive customer and or company information confidential and secured* Other duties and or projects may be assignedQualifications - External*Lets talk about your qualifications...** High School Diploma or GED, college degree is preferred* 2 years of work experience in customer service in a team environment* Demonstrated ability to communicate effectively* Detail oriented and accuracy* High degree of accountability and ownership of assigned accounts* Customer orientation* Strong organization skills* Proficiency in computer software- Microsoft Office, Google, etc.* Ability to work in a team environmentJob Type: Full-timePay: $18.00 - $25.00 per hourSchedule:* 8 hour shiftAbility to commute/relocate:* Elkhart, IN 46514: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Valeo, Elkhart , Customer Service Clerk, Hospitality & Tourism , Elkhart, Indiana

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