Customer Service Representative

Company: Church Plumbing & Heating, INC
Location: Elkhart
Posted on: November 24, 2022

Job Description:

Church Plumbing & Heating, INC is a local plumbing, heating & air conditioning service company. We are a fast paced, fast growing, fun company looking for a friendly and outgoing person to join our team. Church Plumbing & Heating, INC believes that if we take care of our employees, they will in turn take care of our customers. We provide some of the best benefits including: Health, dental, & vision insurance for the employee and their family. We have a matching 401K Retirement program up to 4% Paid vacation 6 paid holidays We are a family friendly company and celebrate individual & company achievements with fun events.Church Plumbing & Heating, INC is looking for a dedicated Customer Service Representative This position requires great attention to detail and strong written and verbal communication skills. As a CSR you will handle multiple priorities such as answering phones, processing orders and assisting in finding answers to customers questions We take our commitment to excellence seriously and seek only those who feel up to the challenge. Duties will include taking customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Church Plumbing & Heating, INC services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.Our Customer Service Representatives are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our employees must have strong skills and a willingness to learn and grow with the company.This position would be full time, requiring 40-45 hours a work week. To be successful in this role, you must be: A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment Detail Oriented: Able to pay attention to the minute details of a project or task, Efficient: Able to work in a fast-paced environment and handle multiple projects and goals Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics Communicative: Able to communicate information via writing and spoken word clearly and concisely Customer Oriented Able to take care of customer needs while following company procedures Problem Solvers Able to find a solution for or to deal proactively with work-related problems Professional: In the way you speak, dress, and act.Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayCOVID-19 considerations:To keep our employees safe, we will provide face masks and we have installed a plastic barrier for the front office personnel.Education: High school or equivalent (Preferred)Experience: Customer Service: 1 year (Required)Work Location: One location

Keywords: Church Plumbing & Heating, INC, Elkhart , Customer Service Representative, Hospitality & Tourism , Elkhart, Indiana