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Information Technology Service Desk Administrator

Company: Thor Motor Coach
Location: Elkhart
Posted on: February 15, 2021

Job Description:

IT Service Desk AdministratorResponsibilities:

  • Ensure that the Help Desk phone line is monitored as needed.
  • Minor troubleshooting of technical problems pertaining to desktops, laptops, peripherals, and basic software issues.
  • Assist in the maintenance of the loaner library. Coordinate return dates on loaners to the library.
  • Oversee the purchase and delivery of new computer hardware and software.
  • Coordinate delivery schedules with the applicable internal and external parties.
  • Assist with the accurate tracking of all IT inventory.
  • Oversee the process of shipping/receiving hardware for return, exchange and/or repair.
  • Occasionally pick-up and/or deliver computer related items from/to a vendor or facility.
    Purchasing - a. Creates work orders as instructed to purchase IT hardware/software b. Works with vendors to obtain quotes i. Can spend more effort finding competitive pricing c. Works with vendors in purchasing d. Provides tracking information/updates to the team e. Receives all equipment (EA and WA) i. Determines who to notify parts arrived ii. Determines where the item needs to go f. Manages our standard equipment sheet i. Works with vendor to obtain EOL ii. Works with vendor to obtain replacement modelsInventory - a. Manages all incoming inventory b. Coordinates all warranty repair work c. Coordinates the decommissioning of recycled hardware d. Maintains the availability of commonly used items i. Including office supplies for the IT staffAudit - a. Performs all monthly, quarterly, semi-annual, and annual audits i. Take over all scheduled audit work orders from Scott ii. Work as the liaison for all external auditors b. Performs the daily backup review c. Performs the daily failed login reviewsMeetings - a. Ensures all action items are logged in meeting minutes and creates work orders based on action items for the appropriate technicianService Desk - a. Coordinates all printer repair work i. Adams Remco dispatch, logs repair work, and ensures completion ii. MCE repair - dispatch, logs repair work, and ensures completion/payment b. Answers service desk line and attempts minimal troubleshooting steps if applicable i. Create work orders and send to awaiting assignment? c. Train end users on "easy fixes" such as: i. Printer installation ii. Shortcuts iii. Assistance with user based preferences iv. Adding users to WIFI v. Password Resets

Keywords: Thor Motor Coach, Elkhart , Information Technology Service Desk Administrator, IT / Software / Systems , Elkhart, Indiana

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