Information Technology Administrator
Company: Thor Motor Coach
Location: Elkhart
Posted on: February 17, 2021
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Job Description:
IT AdministratorResponsibilities:* Ensure that the Help Desk
phone line is monitored as needed.* Initial triage of service desk
issues via phone, and assignment of incident priority* No previous
technical knowledge required* Assist in the maintenance of the
loaner library.--Coordinate return dates on loaners to the
library.* Oversee the purchase and delivery of new computer
hardware and software.* Coordinate delivery schedules with the
applicable internal and external parties.* Assist with the accurate
tracking of all IT inventory.* Oversee the process of
shipping/receiving hardware for return, exchange and/or repair.*
Occasionally pick-up and/or deliver--computer related items from/to
a vendor or facility.Purchasing -a. Creates work orders--as
instructed to purchase IT hardware/softwareb. Works with vendors to
obtain quotesi. Can spend more effort finding competitive pricingc.
Works with vendors in purchasingd. Provides tracking
information/updates to the teame. Receives all equipmenti.
Determines who to notify parts arrivedii. Determines where the item
needs to gof. Manages our standard equipment sheeti. Works with
vendor to obtain EOL ii. Works with vendor to obtain replacement
modelsInventory -a. Manages all incoming inventoryb. Coordinates
all warranty repair workc. Coordinates the decommissioning of
recycled hardwared. Maintains the availability of commonly used
itemsi. Including office supplies for the IT staffAudit -a.
Performs all monthly, quarterly, semi-annual, and annual auditsi.
Work as the liaison for all external auditorsb. Performs the daily
backup reviewc. Performs the daily failed login reviewsMeetings -
a. Ensures all action items are logged in meeting minutes and
creates work orders based on action items for the appropriate
technicianService Desk -a. Coordinates all printer repair work with
Managed Print Services vendor.b. Answers service desk line and
attempts minimal troubleshooting steps if applicablei. Create work
orders and send to awaiting assignment?c. Trains end users on "easy
fixes" such as:i. Printer installationii. Shortcutsiii. Assistance
with user based preferencesiv. Adding users to WIFIv. Password
Resets
Keywords: Thor Motor Coach, Elkhart , Information Technology Administrator, IT / Software / Systems , Elkhart, Indiana
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