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Lead Technical Customer Service Specialist

Company: Aegis Worldwide
Location: Elkhart
Posted on: January 13, 2022

Job Description:

We are partnered with a major manufacturing company in Elkhart, IN that is looking for a Lead Technical Customer Service Specialist to join their team!
This person will provide technical support to customers, both B2B and B2C. They will communicate with customers via phone, email, and more, providing a high level of customer service and enhancing each customers experience/satisfaction.
**Previous customer service/technical support experience required. Job Type: Direct-hire with full benefits packageHours: M-F, 8am-5pmCompensation: $50-60k

  • Communicate with customers through various channels
  • Maintain a high level of technical knowledge on all products and services
  • Respond promptly to customer inquiries
  • Transfer/refer customers to other necessary points-of-contact to solve complex problems, as needed
  • Ensure customer satisfaction and provide professional customer support
    • Minimum of 2 years of technical customer service support experience required
    • Associates or bachelors degree preferred, not required
    • Strong verbal and written communication skills

Keywords: Aegis Worldwide, Elkhart , Lead Technical Customer Service Specialist, IT / Software / Systems , Elkhart, Indiana

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