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Information Technology Intern

Company: LEER Group
Location: Elkhart
Posted on: November 21, 2022

Job Description:

General PurposeProvide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Main Job Duties and Responsibilities

  • respond to requests for technical assistance in person, via phone, chat or email
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • follow up with customers and users to ensure complete resolution of issues
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • resolve technical problems with Local Area Networks and Wide Area networks
  • prepare activity reports
  • inform management of recurring problems
  • stay current with system information, changes and updates
  • help update training manuals for new and revised software and hardware
  • train computer users as necessary
  • clean up computersEducation, Qualifications and Experience
    • Bachelors degree preferred
    • working knowledge of fundamental operations of relevant software, hardware and other equipment
    • experience researching, analyzing and interpreting automated system problems
    • knowledge of relevant call tracking applications
    • knowledge and experience of customer service practices
    • related experience and training in troubleshooting and providing help desk supportKey Skills and Competencies
      • oral and written communication skills
      • learning skills
      • customer service orientation
      • problem analysis
      • problem-solving
      • adaptability
      • team interaction
      • planning and organizing
      • attention to detail
      • stress tolerancePandoLogic. Keywords: IT Assistant, Location: Elkhart, IN - 46516

Keywords: LEER Group, Elkhart , Information Technology Intern, IT / Software / Systems , Elkhart, Indiana

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