Member Experience Analyst
Company: MJK Connections LLC
Location: Chicago
Posted on: February 18, 2026
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Job Description:
Job Description Job Description MJK Connections is partnering
with a client who's business revolves around supporting credit
union clients. The primary responsibilities of the Member
Experience Analyst are to assist the clients with a variety of
projects, involving analysis and reporting of data. A desired
element within this role would be past experience using data to
tell a meaningful story that can be used to drive business
decisions. Additionally the candidate will need to be able to
respond to requests in a timely manner, as well as communicate
clearly and effectively. PRIMARY RESPONSIBILITIES: Handling
analysis of data, both large and small scale, transforming the data
into meaningful information using data visualization techniques
with intent to drive action and business decision making. Work on
high-impact strategic analytics projects to provide data-based
insights and recommendations. Identify and extract data from
sources to use in reporting, analysis and project development.
Build and maintain recurring metrics, reports, and dashboards.
Present findings to internal team members and/or clients. Creation
of supplementary reports/analysis for programs offered by Member
Loyalty Group. Create, prepare, and distribute Internal Service
Survey, Relationship, Engagement reports. Assist team in creating
internal process efficiencies to help with both internal and
external reporting. Support manager(s) in product/service
benchmarks, executive KPIs, and new project initiatives. Assist in
additional client and/or program support activities as assigned.
EDUCATION, TRAINING & SKILLS: Bachelor's Degree in a quantitative
or business-related field such as Business, Economics, Finance,
Mathematics, Statistics, Computer Science, or Engineering.
Experience with large volumes of unstructured & structured data
Experience building PowerPoint decks to convey analytical results
and make business recommendations Ability to put structure around
ambiguous business problems, designing analytical approaches based
on available data Ability to translate analysis results into
actionable business recommendations Excellent written and verbal
communication skills Must be a team player. Must be able to handle
working on multiple projects at once. Must have the ability to
troubleshoot issues, and solve problems independently.
Detail-oriented, well-organized and able to handle multiple tasks.
Able to work independently with minimal guidance. Strong technical
aptitude with the ability to independently learn new technology.
Expert level with Excel, including experience with pivot tables
Experience with data visualization tools (such as Tableau) a plus
Experience with data blending tools (such as Alteryx) a plus
Experience as a self-starter and working with varying degrees of
direction Must have professional demeanor, positive attitude,
patience, flexibility and a desire to provide exceptional service
to internal and external partners.
Keywords: MJK Connections LLC, Elkhart , Member Experience Analyst, IT / Software / Systems , Chicago, Indiana
