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Service Advisor, PDI

Company: Lazy Days RV
Location: Elkhart
Posted on: June 6, 2021

Job Description:

Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership--that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!

Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.

Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.

Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.

POSITION SUMMARY: This position is responsible for ensuring coaches are prepared for sale when they arrive from the manufacturer (or in the case of a trade, from the customer).

ESSENTIAL JOB FUNCTIONS:

Oversee creation of repair orders (RO's) for all incoming units, new, used, consigned, etc. Perform PDI operations on new and used coaches and repair any needed warranty items, using manufacturer's designated warranty processes. Work closely with sales managers to assure approval on all non-warranty repairs prior to performing the repair. Maintain documentation on all approvals and denials All units are to be checked for recalls and assure that open recalls are completed as part of standard process. Assist in development and execution of cost-effective lean processes designed for maximum efficiency. Continually look for ways to improve processes and reduce costs. Assist in performing quality control checks on finished coaches, assuring completion of repairs and cleanliness. Control Robbed Parts process and maintain appropriate documentation Check status of sublet work and parts orders. Work with the sales department as required. Dispatch Repair Orders to tech team on daily basis. Keep log sheet of workload for Department Manager and technicians review. Check on Open Repair Orders daily and close as needed. Attend all required training and company meetings Additional responsibilities as requested or required

QUALIFICATIONS and EXPERIENCE:

Valid Driver's License and clean driving record to meet insurance requirements Mechanical knowledge helpful Excellent communication and time management skills, ability to multi task and prioritize as needed Must have excellent customer service and communication skills, both verbal and written Ability to speak, read, write and comprehend English

EDUCATION:

High School Diploma required

Keywords: Lazy Days RV, Elkhart , Service Advisor, PDI, Other , Elkhart, Indiana

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