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Salon Opening In Training

Company: SmartStyle
Location: Elkhart
Posted on: September 15, 2019

Job Description:

OverviewA stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training?s responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training?s job duties include:

  • Market and grow the business
  • Observe other stylists/managers at work and ask relevant questions
  • Provide exceptional customer service
  • Control expenses
  • Promote and sell services and retail products
  • Answer telephones, stock and dust shelves, and sweep hair
  • Complete all other duties as assigned by managerThe stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect.??ResponsibilitiesMarket and Grow the Business:
    • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer?s image and/or contribute to the customer?s satisfaction with services performed
    • Clearly convey a complete understanding of pricing for available services
    • Coordinate Promotional Sales displays as directed by the company using ShopTalk
    • Responsible for sales to walk-in retail customersProvide Exceptional Customer Service:
      • Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary
      • Estimate wait times for scheduled and unscheduled appointments
      • Answer the telephone promptly and professionally
      • Handle general complaints and refer customer service issues to the managerManage and Control Expenses:
        • Follow weekly salon schedules as directed by Salon Manager
        • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy
        • Safeguard company assets by adhering to company policies and proceduresComplete Required Administrative Tasks/Compliance:
          • Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager
          • Communicate effectively with management, customers and co-workers in a professional and courteous manner
          • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
          • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management
          • Adhere to all corporate policies, procedures and work rules
          • Handle all POS transactions including opening and closing the registerQualifications
            • Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date
            • Ability to work in a dynamic salon environment
            • Good time management skills, good judgment, and the ability to multi-task
            • Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management
            • Computer knowledge including but not limited to point-of-sale systems and data entry
            • Ability to work a flexible schedule including nights and weekendsPhysical Requirements
              • Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
              • Continuous standing throughout the day
              • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
              • Occasional pushing and pulling to move styling chair.
              • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
              • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
              • Ability to communicate with customers regarding services offered and requested and the customer?s needs and wants.
              • Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
              • Occasional travel to mandatory meetings and training sessions, including overnight travel.

Keywords: SmartStyle, Elkhart , Salon Opening In Training, Other , Elkhart, Indiana

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