Posted on: January 9, 2022
The Operations Coordinator will complete administrative processes
of the branch (branches) that support operational efficiency,
effectiveness, customer satisfaction and profitability. The
Operations Coordinator will provide superior customer service and
communication to internal and external customers. This position
will support the branch financial manager by providing guidance and
information that contributes to branch performance and
• Oversight of accounts receivable process and maintain local
collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and
special billing, and take the initiative to resolve any issues in a
timely fashion. Establish and Control all related processes to
support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting,
in/out service vehicles, research and process citations.
• Track and coordinate asset outside services such as unit jacket
file, wash sheets, fueling and other outside vendor support that is
not maintenance related.
• Partner with Fleet Services and establish a collaborative
relationship of local / centralized functions to support licensing,
permitting, citations and other fleet operations.
• Perform process analyses and reviews in areas such as billing,
1211 reports, credit memos, citations, accounts receivable,
licensing and other areas. Investigate and recommend solutions
and/or guidance to issues posing a risk to the drivers of
• Use systems or reports such as Qlikview or AS400 to understand
the operational dynamics for problem solving and process
• Maintains District Personnel Files, JJ Keller reports, complete
weekly payroll, and process paperwork for new hires.
• Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager.
• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to
collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years experience in customer service financial administrative
• Agile and quick learner, enjoys collaborative projects and
• Advanced computer skills including Microsoft Word, Excel, Outlook
and PowerPoint required
• Regular, predictable, full attendance is an essential function of
• Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
Keywords: Penske, Elkhart , Operations Coordinator, Professions , Elkhart, Indiana
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