Maintenance Technician
Company: BW/Cook
Location: Elkhart
Posted on: May 6, 2022
Job Description:
Maintenance TechnicianReports To: Field Supervisor or General
ManagerStatus: Full-time, Regular positionCategory:
TechnicianLocation Name: Cook (Elkhart)/Cook Benton
Harbor/BWLocation Address: 1835 Leer Drive - Elkhart, IN 46514Join
the team of experts and realize your true potential!Why You Should
Join the Service Experts Team?Our team consists of the very best;
we believe in doing what is right for our customers and our
employees. We provide our employees with the training, support and
an opportunity for unlimited professional growth. Join us and
become an EXPERT! -Position Summary:Under general supervision,
performs precision tune-ups and maintenance on HVAC equipment and
accessories. Communicates with customer to answer questions,
resolves problems, and ensures complete customer satisfaction.
Promotes products and services to customer. Works under the
direction of the Field Supervisor or General Manager. - -
Responsibilities:
- Works under general supervision to perform maintenance
calls
- Performs routine precision tune-ups and maintenance on heating,
air conditioning, ventilation, and refrigeration equipment as well
as accessories in an accurate and timely manner
- Inspects and performs limited diagnostics on equipment to
identify potential problems to prevent premature and unexpected
breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed
or required
- Responsible for delivery and removal of parts and equipment
needed to complete service work
- Assists the Service Technician in servicing heating, air
conditioning, ventilation, and refrigeration equipment as well as
accessories
- Using hand-held device records all required information on
customer call. Completes all forms and paperwork in a neat, timely,
complete, and accurate manner. If necessary, collects payment from
customer.
- Communicates with dispatch, while on duty, to ensure dispatcher
has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and
Service Coordinator with specifics on replacement product sales
leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used,
maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically
in all business matters and activities
- Follows standard procedures and process, ensures that the
company vehicle is properly stocked
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or GED with additional training and 0 to 2
years' experience in HVAC with technical training certification
preferred
- Must possess all valid licensing or certification as required
by federal, state, provincial, or local governmental laws or
regulations for the geographical work area
- EPA and safety certifications required
- Basic knowledge of the fundamentals of the operational
functionality of heating, air conditioning, and ventilation
equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all
necessary tools and equipment
- Proficient and able to operate all necessary tools and
equipment to perform various service projects
- Basic skills in reading wiring diagrams and troubleshooting
problems with electrical, refrigerant and duct systems on air
conditioning equipment
- Effective communication skills to communicate with customer and
resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational
skills
- Valid driver's license with acceptable driving record
- Available to work flexible hours and on-call shifts as
needed
- Experience performing basic maintenance work on HVAC equipment
and related accessories is desirable
- Ability to stand and walk and to climb ladders and attic stairs
and to maneuver in attics, basements, and crawl spaces to access
HVAC units. Ability to continually climb, balance, stoop, kneel,
crouch, and/or crawl.
- Ability to work in a variety of environmental conditions,
including but not limited to the following: hot, cold, outdoor,
indoor, dry, humid, slippery surfaces, heights, and congested
areas
- Ability to safely climb 300lb load capacity rated ladders with
a 30lb tool belt
- Natural or corrected vision to see and focus for close,
distance, peripheral vision with normal depth perception
- Ability to lift up to 40 pounds and ability to lift and carry
items weighing up to 30 poundsWhat Do We Offer You as a Service
Experts Employee?Service Experts offers a comprehensive benefits
package designed to support employees and their families in
managing their health and wellness needs. Following is a summary of
the many benefits that could be available to you as a Service
Experts valued employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities through our Experts
University
- Career Development opportunitiesService Experts -is an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: BW/Cook, Elkhart , Maintenance Technician, Professions , Elkhart, Indiana
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