Lead Installer (Residential)
Company: Cook (Elkhart)
Location: Elkhart
Posted on: May 26, 2023
Job Description:
Position Title Lead Installer (Residential) Reports To: Field
Supervisor or General Manager Status: Permanent Full-TimeCategory
InstallationLocation Name: BW Cook Location Address: 1835 Leer Dr.,
Elkhart, IN 46514Join the team of experts and realize your true
potential! Why You Should Join the Service Experts Team? Our team
consists of the very best; we believe in doing what is right for
our customers and our employees. We provide our employees with
training, support and an opportunity for unlimited professional
growth. Join us and become an EXPERT! Position Summary: Responsible
for the complete and satisfactory installation of residential
and/or light commercial HVAC equipment and accessories.
Communicates with customer to answer questions, resolves problems,
and ensures complete customer satisfaction. Promotes products and
services to customer. Trains other installers, performs install
work on more difficult situations, and assists the Field Supervisor
or General Manager on work audits, site supervision, and work
planning. Works under the direction of the Field Supervisor or
General Manager. What Do We Offer You as a Service Experts
Employee? Service Experts offers a comprehensive benefits package
designed to support employees and their families in managing their
health and wellness needs. Following is a summary of the many
benefits that could be available to you as a Service Experts valued
employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company-matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities through our Experts
University
- Career Development opportunities Service Experts Heating & Air
Conditioning is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. Responsibilities: Key Responsibilities:
- Works under the direction of the Field Supervisor or General
Manager to install HVAC equipment and accessories in the customer's
home
- Installs heating, air conditioning, ventilation, and
refrigeration equipment, as well as accessories, in accordance with
company requirements and manufacture specifications. As needed,
performs limited diagnostics.
- Designs, fabricates, and installs various ducts and duct
fittings as required
- Performs start-ups on air conditioning and heating systems and
other components
- Delivers excellent customer service and sustains high levels of
customer satisfaction.
- Promotes products and services to the customer. Calls Sales and
Service Coordinator with specifics on replacement product sales
leads generated from customer service visit.
- Responsible for delivery and removal of equipment needed to
complete the installation work
- Ensures company property, vehicles, and tools are being
properly used, maintained, and accounted for --- Completes all
paperwork in a neat, accurate, thorough, and timely manner.
Collects payment from customer
- Represents the company professionally, honestly, and ethically
in all business matters and concerns
- Responsible for keeping installation vehicle clean and neat
both inside and outside in keeping with the company's professional
image
- Follows standard procedures and process, ensures that the
company vehicle is properly stocked, returns defective warranty
parts to branch, and orders/replenishes vehicle stock as needed.
May be responsible for completing material requisition forms and
related administrative activities.
- Assists the Field Supervisor or General Manager with site
supervision, planning, and estimating
- Assists the Field Supervisor or General Manager with completing
quality audits on selected installations to ensure superior
performance, quality, and customer satisfaction
- Trains other installers in technical skills and company
procedures, as assigned
- Performs similar/other duties as needed or assignedHealth &
Safety Roles and Responsibilities
- Reports any unsafe acts, conditions and hazards to direct
supervisor/manager immediately
- Reports any contravention of legislation or company policy,
procedure or program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of
control
- Uses and maintains appropriate personal protective equipment
(PPE) as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective any safety guards,
devices, or clothing prescribed to be in place or worn
- Complies with the general rules as prescribed by company
program(s) procedure(s)
- Operates devices or equipment as prescribed by company
program(s) or procedure(s)
- Participates in any safety initiatives, teams, or
committees
- Reports all injuries or incidents as prescribed by company
program(s) or procedure(s) immediately
- Provides input on developing safety initiatives and plans to
eliminate exposure that could cause accidents
- Does not perform any act that may endanger the safety or
well-being of others
- Does not engage in any pranks, contests, or rough boisterous
behavior
- Works in compliance with applicable legislative requirement
Qualifications: Qualifications:
- High school diploma or GED with additional training and 5 plus
years' experience in HVAC technical training certification
required
- Must possess all valid licensing or certification as required
by federal, state, provincial, or local governmental laws or
regulations for the geographical work area
- EPA and safety certifications required
- Proficient in the fundamentals of the operational functionality
of heating, air conditioning, and ventilation equipment as well as
related accessories
- Advanced skills at installing heating, air conditioning, and
ventilation equipment as well as related accessories
- Proficient in the layout and installation requirements of duct
work and duct fittings
- Advanced mechanical aptitude and the ability to operate all
necessary tools and equipment
- Proficient and able to operate all necessary tools and
equipment to perform various installation projects
- Advanced skills at reading wiring diagrams and troubleshooting
problems with electrical, refrigerant and duct systems on HVAC
equipment
- Proficient and able to properly start up and balance airflow
and to properly align belts and pulleys on all systems with little
to no supervision
- Advanced skills installing electronic air cleaners,
refrigeration systems, hot water systems, steam boiler systems,
humidifiers, and related equipment with little to no
supervision
- Ability to calculate heat gain and loss on buildings using
approved methods
- Effective communication skills to communicate with customer and
resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational
skills
- Valid driver's license with acceptable driving record
- Available to work flexible hours and on-call shifts as
needed
- Ability to stand and walk and to climb ladders and attic stairs
and to maneuver in attics, basements, and crawl spaces to access
HVAC units. Ability to continually climb, balance, stoop, kneel,
crouch, and/or crawl.
- Ability to work in a variety of environmental conditions,
including but not limited to the following: hot, cold, outdoor,
indoor, dry, humid, slippery surfaces, heights, and congested
areas
- Ability to safely climb 300lb load capacity rated ladders with
a 30lb tool belt
- Natural or corrected vision to see and focus for close,
distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry
items weighing up to 50 pounds
Keywords: Cook (Elkhart), Elkhart , Lead Installer (Residential), Professions , Elkhart, Indiana
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