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Local Account Manager

Company: James River Carriers
Location: Elkhart
Posted on: September 11, 2018

Job Description:

Local Account Manager Job Overview: Richmond, VA based transportation logistics company is seeking applicants for an exciting opportunity as Local Account Manager in Elkhart, IN . The Local Account Manager (LAM) oversees the daily operations and relationship development of individual accounts, in coordination with their Regional Operations Manager. This role will focus on driver operations and customer KPI fulfillment, providing proactive customer service with the goal of contract renewal and add-on business. The LAM will develop relationships with drivers, vendors, and the customer through effective use of systems and communication. This person will directly manage and supervise JRC drivers and will work with the Recruiter in onboarding and retention. In some cases, the LAM may be required to remotely supervise drivers and account operations. In the event of driver illness or sudden termination, the LAM will execute contingency plans to minimize any impact to the customer. The LAM will work together with other LAMs, and all JRC team members, to share best practices and support a culture of continuous process improvement within JRC. This position will be self-motivated to identify and execute the actions necessary to achieve these goals, in alignment with the direction provided by their Regional Operations Manager and JRC executive management. Responsibilities and Duties (including but not limited to): Daily operation of assigned JRC accounts, including but not limited to the routing, dispatching and supervision of drivers Collecting and processing of all required paperwork Safety management, including but not limited to: Driver HOS management Forward-facing camera reviews, if applicable Intervention training, when necessary Driver ride-a-longs Unscheduled inspections Incident/accident collaboration and review General knowledge of JRC systems and technology necessary for operations Management of vendor relationships, including but not limited to: Equipment lease provider Driver temp agencies Equipment servicing and inspections Regular communication with the customer with a focus on service and being proactive Regular business reviews with the customer, in coordination with the Regional Operations Manager Driver hiring and retention, including but not limited to: Interviewing Road testing Onboarding/training Annual Reviews Ongoing driver relationship management Conduct P/L analysis of assigned accounts Qualifications: Bachelor s degree in Business, Logistics, Supply Chain or related field from 4-year college or university 5 years transportation experience Or combination of education and experience Willingness to travel as necessary Preferred Knowledge, Skills Abilities: Knowledge of DOT Regulations Knowledge of Fleet Operations Knowledge of TMS Routing & Dispatch Software Peoplenet experience is a plus Effective time management and organizational skills Excellent verbal and written communication skills Effective interpersonal skills Strong attention to detail Work independently as well as in a team environment Analytical and problem-solving skills Handle multiple projects simultaneously within established time constraints Proficient computer skills, including experience with Microsoft Office 365 Apply Below

Keywords: James River Carriers, Elkhart , Local Account Manager, Professions , Elkhart, Indiana

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