Crew Chief Manager
Company: JHG Group - IHOP
Location: Grand Rapids
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Position Overview: The Assistant
Manager (AM) is responsible for supporting the General Manager in
the management of the entire stores operations. The AM is also
responsible to meet performance and profit goals. These objectives
include assisting in the selection, development, and training of
all associates in the store. The AM is responsible to manage and
oversee all safety processes within the store. The AGM ensures an
exceptional customer experience that supports our vision. Principal
Duties: Supervise the day-to-day task assignments and performance
for all management and associates. Ensure a pleasant dining
experience for all customers. Respond to customer complaints or
inquiries. Solicit customer feedback, input, and information
through various communication vehicles. React to information and
create a plan to consistently meet the expectations of all
customers. Manage all matters relating to associates and the team -
recruiting, hiring, training, coaching, associate engagement, and
performance management. Ensure compliance with corporate training
programs. Ensure the planning and execution of established safety,
security, quality, and store operations policies, procedures, and
practices. Analyze results and trends and prepare action plans to
leverage the stores strengths and address areas of opportunity.
Ensure the execution of all action plans. Plan and prepare work
schedules and coordinate daily assignments and activities of
associates to meet the needs of the business. Management-Essential
Duties: Supervise the day-to-day task assignment and manage the
performance of Customer Service Associates. This includes
recruiting, hiring, training, coaching, managing performance, and
administering progressive discipline. Oversee the completion of
duties by hourly store management associates. Ensure proper
training and training compliance of all hourly associates. Oversee
cash management procedures. Monitor and analyze reports relating to
Loss Prevention and report trends to the General Manager. Ensure
accurate stock levels by performing precise cycle counts and
monitoring the ordering of products and supplies with a computer
and/or handheld device. Review the results on the stores computer
and/or handheld device and make the necessary changes. Prepare
action plans to address off-standard items. Control inventory level
by checking in all external vendors (by using a handheld device)
and ensuring the delivery is accurate. Ensure execution of
established security, quality, and store operations policies,
procedures, and practices listed in training materials and other
publications. Analyze results and trends from audits (internal and
external) and take the appropriate action to resolve/address
issues. Value store associates through celebration and recognition.
Ensure the 24/7 execution of all customer service programs and
processes. Communicate with the store manager regarding customer
service issues and concerns. Ensure a pleasant dining experience
for all customers, respond to customer complaints or inquiries, and
solicit customer feedback and input. Benefits: Competitive Pay
Quarterly Bonus Package if performance metrics are met Health
Insurance 401K Paid Vacation Real Advancement Opportunities
Keywords: JHG Group - IHOP, Elkhart , Crew Chief Manager, Retail - All , Grand Rapids, Indiana
