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Inside Sales Account Representative

Company: Airgas Inc.
Location: Elkhart
Posted on: May 8, 2022

Job Description:

Position Title: Inside Sales Account RepresentativeIdeal candidate will be located around one of the below locations:

  • Elkhart, IN
  • Ft. Wayne, INHow will you CONTRIBUTE and GROW?The Inside Sales Account Representative is responsible for working with assigned branches and a book of business to manage, maintain, and profitably grow Airgas business within a sales territory. This position will have regional objectives for sales and profitability growth within an assigned book of business, with regular supervision and oversight by the District Manager. This role will also be expected to provide additional retail branch administrative customer support as assigned.
    In particular, you will:
    • Maximize account retention through proactive and frequent customer contacts and rapport development, and customer service.
    • Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.
    • Maintains and maximizes Airgas "Wallet Share" of existing account base through selling the complete portfolio of Airgas products and services.
    • Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
      • Strategizing daily with assigned District Managers and completing required field visits where necessary.
      • Achieving department goals on phone time, outbound calls, and other KPI's.
      • Secures and maintains customer contact relationships with key contacts, decision makers, buying influencers and users of products within each assigned account.
      • Maintains a role in delivering sales and customer service by working with local management to help communicate to Airgas associates relevant market information, pricing strategies, product information or customer information.
      • Responds to and solves customer complaints by working with local management to deploy the necessary company resources.
      • Plays a key role working with local management to identify, analyze and solve customer service issues.
      • With direction from local management, establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.
      • Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
      • Provides administrative customer support for all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined.
      • Supports local branch activities and tasks in down time and as needed.
      • Other duties/projects as may be assigned.
        Are you a MATCH?
        • A high school diploma or equivalent. Additional post high school education and/or training preferred.
        • A minimum of 1 year of prior customer service and/or counter sales related experience required.
        • 1-3 years of prior customer service and/or counter sales related experience preferred.
        • Industry experience preferred.
        • Prior experience with SAP preferred
        • Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
        • Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
        • Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
        • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
        • Detail-oriented.
        • Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners
        • Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.
        • Self-motivated with excellent organizational and time management skills to include the ability to multitask and effectively manage projects in a diverse organization.
        • Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.
          About AirgasAirgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
          Your differences enhance our performanceAt Airgas, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
          EOE AA M/F/Vet/Disability

Keywords: Airgas Inc., Elkhart , Inside Sales Account Representative, Sales , Elkhart, Indiana

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