Customer Service Representative (1st shift)

Company: Worldwide Foam
Location: Elkhart
Posted on: May 10, 2022

Job Description:

Job DescriptionThe primary role of our Customer Service team is to assist Worldwide Foam to meet and exceed the customer's expectations. Customer Service Representatives assist our customer base with complaints and questions, give customers information about products and services, take orders, and process returns. CSR's deliver excellent service to ensure a positive experience for everyone.Duties and Responsibilities

• Data entry for sales orders and quotes integrated into NetSuite (ERP).
• Respond promptly to customer inquiries both via email and telephone.
• Able to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process foam sample requests into NetSuite (ERP).
• Accurately document customer's interactions into NetSuite for tracking.
• Knowledge of Worldwide Foam resources so that questions can be answered accurately.
• Communicate and coordinate with co-workers when necessary.Qualifications
  • High school diploma or G.E.D. equivalent.
  • 1-2 years of experience in a similar position. Manufacturing and Industrial experience preferred.
  • Knowledge of standard office equipment and procedures, as well as good grammar, spelling, and punctuation.
  • Ability to work independently and efficiently with little or no supervision.
  • Computer literacy (operating systems, spreadsheets, email, data, etc.)
  • Ability to work under pressure.
  • Ability to perform arithmetic calculations involving fractions, decimals, and percentages to determine pricing.Core Competencies
    • Strong verbal and written communication skills.
    • Positive attitude and resilience.
    • Critical thinking and problem solving.
    • High attention to detail and accuracy.Working Conditions
      • Work is performed in a standard office environment.
      • Work from home can be permitted after training periodPay and BenefitsStarting from $19.00-$22/hr (based on experience)- Guaranteed 40 hours 2nd Shift has additional $1.50/hr pay differential 1st Shift Hours: 8am - 5pm 2nd Shift Hours: 11a - 8pm
        
        Simple IRA matchingDental insuranceHealth insuranceVision insuranceEmployer paid Life insurancePaid time offEligibility for weekly bonusesOpportunities for advancement

Keywords: Worldwide Foam, Elkhart , Customer Service Representative (1st shift), Sales , Elkhart, Indiana