Customer Care Resource Agent
Company: MSC
Location: Elkhart
Posted on: May 14, 2022
Job Description:
Build a better career with MSC.Serving customer and community
starts with the very best people doing their very best work. That
is precisely what we have at MSC Industrial Supply Co., a leading
North American distributor of metalworking and maintenance, repair,
and operations (MRO) products and services. Watch to find out why
you should work at MSC and join us as we continue to build a
diverse and inclusive workplace.Requisition ID :10287Employment
Type :Full TimeJob Category :Customer Care / Contact CentreWork
Location :Elkhart, IN (Whse)State or Province :Indiana
(US-IN)Potential Work Location :United States : Indiana :
ElkhartBRIEF POSITION SUMMARY: - -The Customer Resource Agent is an
entry-level position that works in a high-performance customer care
environment providing excellent customer care to established Tier
II Redistribution customers through various communication
channels.DUTIES and RESPONSIBILITIES:
- Provide personalized customer service by use of interpersonal
skills, establishing rapport, and presenting a positive, friendly
attitude.
- Using multiple forms of communication (phone-within call center
environment, web, email, & chat) solve customers' needs while
delivering excellent customer service - this includes but not
limited to order tracking/tracing, delivery status, and RMA
entry.
- Accurately update systems with status details and other
information relating to the customer's needs.
- Work closely with management to resolve customer
questions/concerns.
- Fosters the MSC Culture in the department and throughout the
company in order to ensure unity of vision and fulfillment of MSC's
mission.
- Meet or exceed all assigned operational, customer-experience
and service level metrics consistently.
- Participates in special projects and performs additional duties
as required.EDUCATION and EXPERIENCE:
- High School diploma or the equivalent required.
- Customer service and/or Call Center and/or Web based internet
chat experience preferred.SKILLS:
- Strong verbal and written communication skills required
including the ability to communicate with standard grammar.
- Accurate typing and data entry skills required.
- Above average computer knowledge/technical skills required
-(such as: proficient at using search tools, web browsers, email
features, attaching files to correspondence, utilizing tracking
tools, website functionality, and web chat)Why MSC? People.
Collaboration. Insight. That's how you build something that works.
Built on a foundation of trust, MSC works side by side with our
customers to help them drive business results. With more than one
million product offerings and 75+ years of experience across
industries, MSC strives to help our customers achieve greater
productivity, profitability, and growth through inventory
management and other innovative supply chain solutions. We care
about our associates and have programs in place to help our 6,500+
team members achieve their potential.When you join our team, you
will receive rewards and recognition for your contributions,
training and professional development opportunities, Associate
Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd
as well as a variety of benefits to support you and your family's
health, well-being, and financial future. If you are inspired to
learn, take risks, and succeed as a team, you can build a better
career at MSC.Equal Opportunity Statement: At MSC, we are committed
to providing an environment of mutual respect where equal
employment opportunities are available to all qualified applicants
and our associates without regard to race, color, religion, age,
sex, national origin, disability, protected veteran status, sexual
orientation, gender identity/expression or any category protected
by applicable law. By applying to this job you agree to the
Application and Acknowledgment Declaration terms. Click HERE to
review. -PandoLogic. Keywords: Customer Service Representative,
Location: Elkhart, IN - 46516
Keywords: MSC, Elkhart , Customer Care Resource Agent, Sales , Elkhart, Indiana
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