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Sales Support Administrator

Location: Elkhart
Posted on: November 15, 2022

Job Description:

Position OverviewThe Sales Support Administrator's job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations. Essential Functions:Enter orders into the Rubicon order entry system based on purchase orders sent by customersSend order and invoice acknowledgmentsContact clients to answer queries on order status or tracking informationUpdate sales and customer recordsRead and interpret customer requestsReview pending orders and production status to communicate any order updates or changes to customersCommunicate with the Sales Manager and operations on any customer concerns or issuesAccurately update daily reports for Production and Shipping teams Knowledge:Knowledge of promoting and selling productsKnowledge of how to provide excellent customer serviceKnowledge to understand sales and organizational objectivesKnowledge of dealing with products that have prices that change daily and how to accurately quote product prices in such an environment Skills and Abilities:Can work independently and in a team environment, take direction and multi-taskMotivated and able to work in a fast-paced environmentStrong listening and communication skills, both verbal and writtenStrong interpersonal skills, with the ability to build relationships with customers both internal and externalMay be requested to perform over-time activities.Displays effective time management, organizational skills and attention to detailDemonstrates consistent initiative to find and solve problemsMakes well-informed, effective and timely decisionsWorks with, understands, and evaluates the technical information related to the jobDemonstrates nuances of conflict resolution techniques, and consistently displays courtesy and tact in dealing with customers and co-workersProficient using an ERP system such as Rubicon and Microsoft Office applications - Outlook, Word, Excel, and PowerPoint Qualifications:High School diploma or GED, or equivalent work experienceSome college level business courses helpfulSales experience preferred PI195352461

Keywords: LAKE CABLE, LLC, Elkhart , Sales Support Administrator, Sales , Elkhart, Indiana

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