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Vacation Travel Advisor (agent)

Company: Menno Travel
Location: Elkhart
Posted on: June 8, 2019

Job Description:

Position SummaryVacation travel advisors provide personal attention to clients to sell the best vacation option based on the clients preferences, time requirements and budget. They help clients plan the details of their trip from the time they leave home until they return.They arrange point-to-point cruises and land tours,and manage air,rail,hotel and rental car reservations and other individual travel-related arrangements and services.Principle Duties and Essential ResponsibilitiesRespond to client travel request to make reservations for hotels, car rental, air, rail and other modes of transportation.Based on client travel preferences create itineraries for client's ideal trip taking into account destination, mode of transportation,travel dates, financial considerations, and accommodations required.Compute cost of travel and accommodations for land tours, cruises, and other travel services, providing customers 2-3 itineraries and quotes based upon client request and also review professional service fees as applicable.Plan, describe, arrange, and sell travel services utilizing appropriate preferred tour and cruise suppliers consistent with clients preferences and needs.Manage all processes related to the booking, administrative and accounting tasks necessary to process electronic or other travel documents consistent with the clients request and industry requirements; maintain up to date client data base.Invoice trip and email confirmation from agency and supplier to client, and collect deposits and final payment.Sell additional services and products as appropriate including such things as travel insurance, trip extensions, shore excursions, transfers, etc.Inform customers of any changes such as cancelled flights and arrange alternatives for rebooking due to unforeseen circumstances and assisting clients to alleviate issues they may experience during their travel.Advise clients about such things as passports, travel insurance, visas, vaccinations, safe travel requirements, local laws, customs, climate, travel documentation and travel advisories that concern the customers destination. This may be done by providing web site links, brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Review final documents and arrangements with clients prior to their departure.Contact the clients after their return home to welcome them home and to hear about their satisfaction with their travel arrangements.Minimum Qualifications:Experience in customer service and sales or some college course work or college degreeCompetency with various computer programs such as microsoft products. Ability to learn client data base system and GDS systemsExcellent communication skills; verbal and writtenHighly organized and detail oriented.Preferred qualifications1-2 years of previous experience as a travel advisorSales or customer service experience in a travel-related industryCompetitive Pay and Benefit PackageMenno Travel offers a flexible and family-friendly work environment with competitive pay and benefits.Profit sharing programGroup Medical InsuranceHealth Savings Account (HSA)Long Term Disability Insurance401(k) PlanCafeteria PlanEmployee Assistance ProgramTravel Benefits- Trip Familization time and money

Keywords: Menno Travel, Elkhart , Vacation Travel Advisor (agent), Sales , Elkhart, Indiana

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