Workforce Management Scheduler
Location: Rolling Meadows
Posted on: June 23, 2025
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Job Description:
Workforce Management Scheduler Kenosha Branch 12355 Uline Way,
Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a
Workforce Management Scheduler, you will coordinate call center
schedules and monitor staffing to ensure optimal coverage to
deliver the best-in-class experience our customers have come to
love and expect. Better together! This position is on-site, and we
are looking for people who share our passion. Position
Responsibilities Build, publish and maintain optimized schedules
across Uline's national customer service team. Manage
non-production activities for proper staffing levels to meet
service levels. Analyze and report on scheduling and staffing
trends to provide overall coverage improvement recommendations to
leadership. Partner with management to identify and drive Workforce
Management (WFM) process improvements. Support customer service
command center responsibilities monitoring real-time activities and
volume. Minimum Requirements High school diploma or equivalent.
Bachelor’s degree preferred. 2 years in customer service and / or
Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula
definitions. NICE WFM (IEX) scheduling system experience is
preferred. Strong multi-tasking, organizational and communication
skills with excellent attention to detail. Benefits Complete health
insurance coverage and 401(k) with 6% employer match that starts
day one ! Multiple bonus programs. Paid holidays and generous paid
time off. Tuition Assistance Program that covers professional
continuing education. Employee Perks Café featuring affordable
daily meal options from local restaurants. On-site fitness center
and beautifully maintained walking paths. Best-in-class, clean,
modern facilities. About Uline Uline, a family-owned company, is
North America’s leading distributor of shipping, industrial, and
packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled
LI-CB2 CORP (IN-PPCS)
Keywords: , Elkhart , Workforce Management Scheduler, Customer Service & Call Center , Rolling Meadows, Indiana
